Return Policy

Guidelines

All items must be in new resalable condition, uninstalled, and include all original packaging.
Returns requested for items not damaged during shipping will be subject to a 25% restocking fee.
We request return authorization from the manufacturer. This usually takes 2-3 business days.
Once approved, you can ship the item back to us or we can send you a return shipping label to send the item back in original packaging.
If you use our shipping label, the cost of return shipping will be deducted from your refund/
Items that are returned without prior authorization are subject to denial of refund.
Clearance or closeout products not eligible for returns.
Replacement parts — all replacement orders are final sale

If your items are damaged in shipping, we will initiate the claims process with the carrier.
Damaged or defective products must be reported within 7 days of delivery.
Please email the details of the damage and/or defect, as well as photos of the damage to us.
Please keep all original packaging and documentation while we process your claim.
If an individual part, piece of glass, or other component of a lamp or fixture arrives damaged, that replacement part will be sent to you at no charge.
If the item is damaged beyond repair, a full replacement order will be issued.
Items returned as damaged or defective that are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of return shipping fee.